TERMS,
PRIVACY
& POLICY
Privacy Policy
Data Protection & ProcessingDigitalReachCore, headquartered at Via dei Cappuccini, 74, 95015 Linguaglossa, Italy ("the Company"), is committed to protecting the privacy and personal data of all visitors and clients in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Italian data protection legislation.
§ 1.1 — Data Controller
The data controller is DigitalReachCore, reachable at [email protected]. All data processing activities are conducted under the supervision of the designated data protection officer.
§ 1.2 — Data Collection
We collect personal data strictly necessary for service delivery: full name, email address, phone number, and project-related technical specifications. Data is collected through our contact forms, direct communications, and service agreements.
§ 1.3 — Purpose of Processing
Personal data is processed for the following purposes: (a) execution of service contracts, (b) communication regarding project status and deliverables, (c) compliance with legal obligations, and (d) improvement of our technical services.
§ 1.4 — Data Retention
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable law. Project-related data is retained for a maximum of 5 years following contract completion.
§ 1.5 — Data Subject Rights
In accordance with GDPR, you have the right to: access your personal data, rectification of inaccurate data, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object to processing. Exercise these rights by contacting [email protected].
§ 1.6 — International Transfers
Personal data may be transferred to processors outside the European Economic Area only where adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
Terms of Service
Contractual FrameworkThese Terms of Service ("Terms") govern all engagements between DigitalReachCore, Via dei Cappuccini, 74, 95015 Linguaglossa, Italy, and any client engaging our technology services. By initiating a service request, you agree to be bound by these Terms.
§ 2.1 — Scope of Services
DigitalReachCore provides enterprise systems architecture, cybersecurity auditing, IT infrastructure management, cloud migration, and related technology services. Service scope is defined in individual project proposals and statements of work.
§ 2.2 — Payment Terms
All invoices are payable within 14 days of issuance unless otherwise agreed in writing. Late payments incur a statutory interest rate of 8% per annum. Services may be suspended for accounts overdue beyond 30 days.
§ 2.3 — Intellectual Property
Upon full payment, all deliverables and custom-developed systems are transferred to the client. DigitalReachCore retains the right to use anonymized technical methodologies and general architectural patterns in future engagements.
§ 2.4 — Liability
DigitalReachCore's total liability shall not exceed the total fees paid for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.
§ 2.5 — Confidentiality
Both parties agree to maintain strict confidentiality regarding proprietary information, technical specifications, and business data shared during the engagement. This obligation survives contract termination for a period of 3 years.
§ 2.6 — Termination
Either party may terminate with 30 days written notice. Work completed prior to termination is billable. DigitalReachCore reserves immediate termination rights for material breach or non-payment.
Refund Policy
Reimbursement TermsDigitalReachCore maintains a transparent refund policy for all technology services. This policy outlines the conditions under which refunds or partial reimbursements may be issued.
§ 4.1 — Service Cancellation
Cancellations made within 48 hours of project initiation are eligible for a full refund minus any administrative fees. Cancellations after work has commenced are subject to pro-rata billing for completed milestones.
§ 4.2 — Non-Delivery
If DigitalReachCore fails to deliver the agreed-upon service within the contracted timeframe due to internal causes, a full refund of fees paid for the undelivered portion will be issued within 14 business days.
§ 4.3 — Service Quality
If delivered services materially deviate from the agreed specifications, the client may request remediation within 30 days of delivery. If remediation is not feasible, a partial refund proportional to the deviation will be assessed.
§ 4.4 — Refund Process
Refund requests must be submitted in writing to [email protected] with the subject line "REFUND REQUEST — [Project Reference]". Requests are processed within 14 business days of approval.
§ 4.5 — Non-Refundable Items
The following are non-refundable: third-party license fees already procured, domain registration fees, completed security audit reports, and consulting hours already delivered. These items are clearly identified in project proposals.
§ 4.6 — Dispute Resolution
Any disputes arising from refund decisions shall be resolved through mediation under Italian law. The competent court is Catania, Sicily. DigitalReachCore commits to good-faith resolution of all commercial disagreements.